September 1, 2026 · CONSUMER PROTECTION, TECHNOLOGY AND UTILITIES · 11,249 words · 14 speakers · 78 segments
Thank you. Thank you.
Good morning, everybody. I'd like to bring the subcommittee on public utilities to come to order. First, I would like all members to introduce themselves, starting down there with Representative Hohenstein.
Joe Hohenstein, House District 177.
Napoleon Nelson, State Rep, House District 154.
Pat Gallagher, Representative 173rd.
Craig Williams, Delaware, Tester County, the 160th.
Good morning, Danilo Boutigals, Chairman, 197th Legislative District.
Carl Metzger, Somerset County.
And I would like to have any members that are online, please introduce yourselves.
Representative Mary Isaacson.
Representative Jessica Benham, 36th District, Allegheny County.
Senator Lisa Borowski, 168, Delaware County.
Good morning, Representative Steve Maligari, 53rd District, Montgomery County.
Thank you, everyone. I'd like to welcome my colleagues and distinguished witnesses and members of the public joining us today in both person and online. Today's briefing focuses on an issue that is no longer a distant or hypothetical threat, but an urgent day-to-day reality. the cybersecurity of our state's critical utility infrastructure. When most people think of public utilities, they think about physical infrastructure, power lines, natural gas pipelines, treatment plants, water mains. But behind the flip of a switch, every tap, every home, furnace, lies a complex, highly interconnected digital network. These operational technology systems and networks keep our modern society running smoothly. However, digital integration also creates vulnerabilities. Over the past few years, we've seen a dramatic escalation in cyber threats targeting critical infrastructure across the country. Randomware groups, sophisticated criminal syndicates, state-sponsored foreign actors are actively probing our system for weaknesses. They're not just looking to steal customers' data. They're seeking to manipulate, disrupt, or disable the very control systems that provide light, heat, clean water for our communities. This is why we have convened this briefing today. Our goal is straightforward. We want to understand our current posture, identify existing gaps, determine what tools, funding, or legislative actions are needed to support our utilities. To give us a comprehensive picture we will hear today from well panel representatives from four crucial perspectives Our electrical sector addressing grid reliability compliance standards our gas and natural water utilities highlighting operational technology defense, particular and smaller systems with tight budgets. Our regulatory oversight body discussing coordination, threat reporting, rate recovery mechanisms for cyber investments. And fourth, an independent cyber expert helping us look at the corner and emerging AI-driven threats and supply chain with vulnerabilities. Protecting our public utilities requires a unified front, one that bridges private operators, public regulators, state agencies, and both political parties. I look forward to an informative and productive discussion today. With that, I'm pleased to yield five minutes to my colleague, the distinguished gentleman from Delaware and Chester Counties, Representative Craig Williams, for his opening statements.
Thank you, Chairman. I was thinking on the drive up this morning how you can contextualize the modern cybersecurity warfare space. There was a time when I was stationed in the Pentagon around 2004 to 2006. We worked on PCs all day long. We had a low-side computer and a high-side computer, and everything that we did classified had to be on those PCs and didn't leave the building. And everyone in the room remembers the day when we had the little BlackBerry with the little thumb wheel, And that was our one opportunity to have email in our pocket. And even at that, we weren't allowed to have any classified information on those devices. Now, we walk around, as I tell my constituents often, with a computer in our pocket that is far more powerful than any computer I had in college. And it's not just the power of the computer that's in your pocket. It's the information that's on it. That's just in your personal life. Now, I did cybersecurity in the utility sector for a long time, and we participated in grid Xs on the utility side nationwide, I think, on an every two-year cycle. And I was always astonished at the moment when the grid would fail. And it rarely had anything to do with computers, and it had everything to do with people and security equipment. And it caused me to think more globally about, you know, what are we going to do with cybersecurity into the future? And cybersecurity in the future is about supply lines, which the federal government started to address this week. It has to do with human vulnerabilities. Phishing and getting into the computer systems of utility is almost always accessed by a human who's being careless. So that's something to do with internal utility policies less than it has to do with IT infrastructure. And those are the things that we've got to deal with, both as a matter of statute and as a matter of regulation, which is why I'm glad we get to talk to Chairman DeFrank today. Chairman Burgos, Chairman Gallagher, I very much appreciate this conversation. It's something that I'm passionate about, and I look forward to the testimony. Thank you.
Thank you, Representative Williams. All right, we now hear from our distinguished panelists. Oh, first of all, I'd like to recognize Representative Tomlinson and Representative Mahaffey, who are both online. Oh, Mahaffey's, I'm sorry, Mahaffey's here. Sorry, Tom. We will now hear from our first distinguished panelist. I would ask the following individuals to please come forward, Chairman DeFrank and Mr. Jeremy Young. and I would ask the panel here I'm sorry I ask the members to hold all questions until after testimony is completed so here you go chairman
Thank you Good morning subcommittee chairman Gallagher and Williams and Committee Chairs Burgos and Metzger and members of the House Subcommittee on Utilities of the House Consumer Protection Technology and Utilities Committee. My name is Steve D. Franken, and I'm the Chairman of the Pennsylvania Public Utility Commission. I appreciate the opportunity to testify before the Subcommittee today, this informational meeting and briefing on the critical topic of utility cybersecurity mandates, ratepayer cost allocation, and regulatory oversight. The Commission is charged with ensuring that essential utility services remain safe, reliable, and affordable for all residents and businesses across the Commonwealth. As critical infrastructure systems increasingly rely on interconnected digital networks, cloud environments, industrial control systems, and operational technology to deliver essential utility services. Safeguarding these assets against sophisticated cyber threats becomes fundamental to both utility reliability and public safety. At the same time, Pennsylvania ratepayers deserve secure, resilient utility services without bearing unreasonable or excessive financial burdens for baseline security compliance. Balancing robust critical infrastructure protection with consumer affordability and ratepayer protection lies at the heart of the Commission's mission. I have submitted a full testimony that highlights the Commission's proactive cybersecurity initiatives, discusses the history and scope of the Commission's cybersecurity oversight, the role of the Office of Cybersecurity Compliance and Oversight, or ACCO, and proposed rulemaking to enhance utility cybersecurity requirements and incident reporting and ratepayer protection and cost allocation principles. I will use my time here today, this morning, to address some key areas. The Commission took the important step of formally establishing the Office of Cybersecurity Compliance Oversight, or ACCO, and appointed a dedicated director to lead the agency's cybersecurity oversight initiatives in 2018. The ACO serves as the Commission's principal technical advisor on all external utility cybersecurity matters. The ACO handles incident response and emergency coordination by serving as the Commission's immediate contact for utilities during active cyber incidents and directing the Commission's cybersecurity incident response team. The ACO Director is my designee for cybersecurity matters on the Governor's Emergency Management Council during activation of the Commonwealth Response Coordination Center and leads the agency execution under the Pennsylvania Cyber Incident Index. The ACO also conducts rigorous after-action reviews following incidents. Additionally, the ACO actively monitors real-time threat intelligence feeds from private, state, and federal partners, coordinating the issuance of immediate secretarial letter advisories and alerts to vulnerable utilities. For example, in March 2026, the Commission issued a secretarial letter to all jurisdictional utilities and licensed electric generation suppliers and natural gas suppliers to share recommendations due to the potential for increased cyber activity targeting domestic critical infrastructure. More recently, in July of 2026, the Commission issued a secretarial letter to all jurisdictional water and wastewater utilities regarding recommendations to prevent the exploitation of OT systems. DiACO also advises the Commission on the reasonableness and prudency of cost recovery claimed in base rate cases for utility cybersecurity capital expenditures software investments and incident response claims On June 18, 2026, the Commission approved a comprehensive Notice of Proposed Rulemaking, or NOPR, related to cyber hygiene. Guided by ACO's technical analysis, this rulemaking transitions from a self-certification to an objective, verifiable regulatory framework. The NOPR modifies Commission regulations by creating new rules regarding evaluations, programs, standards, and plans to impose objective requirements grounded in the standards established by the National Institute of Standards and Technology, or NIST. Its key inclusions include revising security and privacy controls for information systems and organizations to protect information systems and organizations from diverse threats, and updating operational technology security in a manner designed to protect hardware and software that monitors, manages, or controls physical equipment. The NOPR also aims to bridge IT networks and operational environments to avoid a burdensome one-size-fits-all mandate. It establishes a tiered classification framework based on the number of customers a public utility serves and its digital risk profile. The NOPE also updates cybersecurity incident reporting across jurisdictional utilities, specifically including reportable thresholds that cover incidents on utility networks or connected third-party systems causing service outages, compromise or loss of control assets, network risk, or public danger. It further proposes strict reporting timelines to require verbal reporting to the Commission within 72 hours of discovery and immediate 24-hour reporting for ransomware attacks. The Commission's fundamental role was to ensure regulated utilities are making necessary investments to provide baseline cybersecurity without overinvesting in their system. With the ACO's technical support, the Commission evaluates cybersecurity expenditures under established rulemaking principles that include baseline operational duty of care, capital investments, and cost allocation prudency. Routine software patch management, multi-factor authentication, identity governance, basic employee training, and baseline NIST compliance are standard costs of running the utility effectively. Ratepayers should not be subject to special surcharges, riders, or capitalized rate-based treatment for baseline operational hygiene. Instead, ratepayers should only pay for prudent cybersecurity expenses on a dollar-for-dollar normalized level where the shareholder shoulders the risk for price spikes or excess spending. Because cybersecurity is often a shared corporate service, The Commission reviews cost allocation methodologies to ensure security costs are allocated between regulated and non-regulated entities fairly, so ratepayers only pay their portion of the cost. When utilities seek rate recovery or accounting treatment for cyber programs, the Commission exercises its statutory authority to ensure that every rate made, demanded, or received is just and reasonable. Securing Pennsylvania's critical utility infrastructure against modern cyber threats is essential, but must be accomplished without placing unreasonable financial burdens on Pennsylvania families and small businesses. supported by the ACO's technical and rate-making expertise, holds utilities accountable for maintaining reasonable cyber fitness, while ensuring cost recovery is reserved strictly for prudent, verifiable resilience investments. The Commission looks forward to any collaboration and further discussion with the legislature on these vital issues. Thank you for the opportunity to testify today. I'm happy to answer any questions the committee members may have.
Thank you. Thank you, Chairman. I also want to acknowledge Representative Haddock, who is online. Now, Mr. Young. Thank you, sir. Thank you.
Chairman Burgos, Chairman Metzger, members of the committee, fellow panelists, thank you for the opportunity to be here today. My name is Jeremy Young. I am president and CEO of FRC, a Pennsylvania headquartered technology and professional services company serving government and public sector organizations. I spent nearly 30 years in technology, including cybersecurity, data infrastructure, and public sector technology. I want to leave you with one central recommendation. Pennsylvania should move from measuring cybersecurity spending and compliance activity to measuring cybersecurity outcomes. For this committee and for Pennsylvania ratepayers, I think the question is even simpler. If we are paying for cybersecurity, how do we know those investments are actually making us safer? The question is becoming increasingly important because a threat environment is changing rapidly. Attackers now have access to automation and artificial intelligence that can accelerate reconnaissance, phishing, vulnerability, discovery, and exploitation. A utility may have thousands of employees, devices, applications, identities, suppliers, systems, and vulnerabilities to protect. An attacker only needs one successful path. In a security control that worked when it was audited six months ago may not be working today. That's why I believe cybersecurity needs to become a continuous risk management discipline rather than a periodic compliance exercise. The good news is Pennsylvania doesn't need to invest or invent this model from scratch. The federal government has spent years developing frameworks and programs we can build upon. CISA's continuous diagnostics and mitigation program is designed to give federal agencies ongoing visibility into questions such as what's on the network, who's using it, what's vulnerable, what's happening, what risk matters most, and what should we do to fix it. CISA has also developed cybersecurity performance goals specifically for critical infrastructure. And NIST gives us a common framework built around six functions, govern, identify, protect, detect, respond, and recover. The principle I take from these efforts is straightforward. Risk changes continuously. Our understanding of risk should as well. So what should Pennsylvania do? I would focus on seven areas. First, know what we're protecting. Utilities should maintain current inventories of critical IT. operational technology, applications, data, identities, internet-facing assets, and important third-party systems. You cannot effectively protect what you do not know exists Second continuously monitor critical security controls An annual assessment tells us whether a control worked when it was tested It doesn necessarily tell us whether it's working today. Monitoring should be proportional to risk with greater assurance around the systems and controls that matter most. Third, validate that those controls actually work. There is a difference between having a cybersecurity control and knowing that it's effective. Having backups don't prove that they can be restored. Having an incident response plan doesn't prove it'll work during an attack. Don't simply assume a critical control works. You test it. Fourth, establish risk-based remediation. Finding vulnerabilities accomplishes very little if you don't fix them. The question should be, how serious is the risk? How quickly should it reasonably be corrected? Was it corrected? And if not, why? Fifth and particularly important for this committee, connect cybersecurity spending to risk reduction. If a utility seeks recovery for a significant cybersecurity investment, regulators should increasingly understand what risk existed, what investment was required, was the control implemented, was it validated, what evidence demonstrates that it works, and what risk remains. In other words, risk, investment, control, validation, evidence, risk reduction. Ratepayers should support reasonable investments necessary to protect critical infrastructure, but in return, we should increasingly expect evidence that those investments are producing meaningful risk reduction. Six, treat third-party and supply chain risk as a utility risk. Utilities increasingly depend on software companies, cloud providers, telecommunication companies, equipment manufacturers, contractors, and AI providers. A utility can have excellent internal cybersecurity and still inherit significant risk through a supplier. Their risk can become our risk. And seventh, prepare now for AI and the workforce challenge. AI will increasingly become embedded in utility operations. We need to understand where it's being used, what data it accesses, what decisions it influences, and who is accountable for the risk. At the same time, technology alone will not secure Pennsylvania. We need trained people capable of operating these systems, managing risk, responding to incidents, and protecting both information technology and operational technology. technology. This is particularly important for smaller utilities and communities. Other states are already moving in this direction and federal agencies, CISA, NIST, and the Department of Energy have already provided much of this foundation. My recommendation is that Pennsylvania build upon those efforts and consider beginning with a pilot rather than another broad mandate. Work with a small number of willing utilities. Identify a limited number of high-priority security outcomes. Establish the critical assets and baseline risk. Monitor the important controls. Test whether they work. Establish remediation timelines. Track the investment And measure whether risk actually declines In simple terms know what we have know what matters protect it monitor it test it prove it and fix what fails And then ask the question that matters most. Did the investment actually reduce risk? I don't believe Pennsylvania should tell utilities which cybersecurity products to buy. I believe we should give utilities flexibility in how they achieve cybersecurity outcomes while requiring evidence that those outcomes are being achieved. because ultimately the question for this committee and Pennsylvania ratepayers should not simply be how much should we spend on cybersecurity. It should be are Pennsylvanians safer because of it. Thank you, and I look forward to your questions.
Thank you, Mr. Young. All right, I'm going to open up the question, and I will start. Chairman DeFrank, under the American's Water Infrastructure Act, utilities must conduct regular risk assessments. To what extent do current rate structures allow the necessary capital investment in cybersecurity upgrades without causing undue ratepayer burden?
So I think that's the balancing act that we do in all facets of a rate case. That's determined in the rate case. And as I pointed out in my testimony, our director of ACO reviews rate cases to make sure the expenses claimed by the utility is we're getting a bang for our buck. That's the balance here. You know, we can be in a perfect – we can reduce all risk. We probably can't afford the rate then to reduce all risk. So it's a balance of how we make sure we're safe with baseline safeguards. we've talked about in my testimony, without overspending at the ratepayer's expense. That's the balancing act that we're trying to achieve. But all that is done in the rate case process. When a utility comes in for a rate case, those are part of a laundry list of expenses that they're looking to recoup in that rate case.
Thank you, Chairman. Now I want to open this up to Chairman Williams.
Thank you, Mr. Chairman. Chairman DeFrank, I would like to direct my questions to you also, and they're right in your wheelhouse. I was recently at a national conference dealing on affordability in the energy sector, and there was a moment when we were actually co-located with a conference of regulators. And so legislators and regulators spent an entire afternoon kind of doing problem solving, and I was struck by a prevailing sense from the regulatory side, from the commissioner side, that they just need the legislature to get out of the way. And I'm so grateful that that's not your view of our role in the regulatory space. In fact, you and I are together professionally committed to this basic precept of administrative law, which is the commission can do nothing without enabling legislation. I've listened carefully and read the outline of the ANOPR relative to where we're going with cybersecurity and the utility side, I think, on all three sectors, gas, power, and water. I believe that you have the legislative authority to do that under your requirements to guarantee a reliable grid and a reliable water and gas infrastructure. Do you believe you have the authorities that you need, and is there anything more you need from us?
I do believe we have the authority we need. I don't believe we need any more power from the General Assembly. But as you pointed out I came from the legislature here and we been fortunate in Pennsylvania when we look at last how many chairs I think three of the last four chairs came from a legislative background So I think we all have understood the role that the legislature plays in the overall scheme of things and certainly living within those guardrails But I think we are set. We will – I will ask my staff afterwards, and we will certainly get back to you if there's something that I missed. But I'm not aware of anything that we need in this space.
Yeah, and I assumed that was going to be your answer, too, based on the nature of the ANOPR and its reliance on current authorities under Title 66. I asked the question, having been a cyber lawyer in the power space, in the utility space, and prior to ACO coming online, the requirement of the utilities was simply to write a letter back to the PUC on an annual basis and say, we have a cybersecurity plan. And I'm not exaggerating. That was the entire compliance apparatus for the utility. I think from the utility point of view, that's probably good, because you're not disclosing anything about your plans. You're not disclosing anything about what the infrastructure is, which then, of course, avails you to an attack. But it also precludes public oversight, right? There has to be a balance in there. And I want you to know, by way of a comment, not a question, that I perceive the ANOPR in that spirit. Thank you.
I appreciate that, Chairman. And just to point out, even after we did have ACO established, we were still self-certifying, and that's what these new rules will change is a stronger structure to require some of these systems to be in place.
Yeah, and unfortunately in the legislative space, it is very difficult for us to write standards. That's why we have recurring both state and federal expressions of what the new cybersecurity standard is, because it's outdated almost as soon as you write it, which is why tying state regulations to NIST standards are, again, antedated the moment you write them. So, again, thank you, Mr. Chairman.
Okay. Chairman Metzger.
Thank you. Mr. Young, just to start, it makes me very proud that we have our own homegrown Pennsylvania company leading the way on this issue. I know you're providing services across the country for other states, and I think that's something that we can all be very proud of. Just two really quick questions. I know that whether it's a corporate boardroom or a governmental entity, sometimes we just simply have this perfunctory approach to cybersecurity where we once a year we look at it as an annual checkup, and, yep, we're doing something. Do you think that's enough anymore, or is that something that we need to change our perspective on?
Well, thank you very much for the question. In my testimony, we were talking about it a little bit in regards to timelines. And with Representative Williams and his comment, by the time technology gets implemented, it's already obsolete. And that creates a concern. And so really from our position and where we've had success is continuous monitoring and continuous efforts around measuring that risk. now it's always going to be a challenge to keep up with the adversaries but one of the things is if we can mitigate the risk as far as we can with the tools that we have we're going to have to be able to adapt into the market that way just a quick second question for you
you know we have a particularly on our electric side, but in all of our utilities. We have a rising rate market, and the ratepayers are unhappy with that. I'm unhappy with that. I don't think anybody in this committee wants to see anything that increases rates. So from a cybersecurity standpoint, how can we be, I guess, maybe more accurate in our approach to cybersecurity and those threats and limit that threat to the ratepayer with regard to the cybersecurity on one side, but also the rate increases on the other. So I need to be able to defend against these threats well, accurately, and not increase that cost to my ratepayer. What's the best way to do that, Jeremy?
Yeah, absolutely. Well, you really hit the nail on the head when you talk about the risk that's out there. So one piece with artificial intelligence, for example, there is an adversary that is out there that does not get tired, that does not sleep, and is pointed in the right direction to make the utility experience difficulty. And then also the other pieces around the secure supply chain areas are extremely important. But in regards to thinking about it from a rate payer's perspective, part of the piece of the testimony was around how do we identify and hold accountability to outcomes? Because, again, in my career as an IT background in the Pentagon, we would always get into a situation where we would throw more money at a problem. And unfortunately in this world, and I think what we've learned from doing that a long time ago, was that might not be the most efficient way to utilize those dollars. And so when you're thinking about it from a ratepayer perspective, you know, whether it's with holding accountability at those outcomes and identifying and having a stature around what outcomes we're going to be providing from a utility sector side, but also the education piece to it as well. And again, as it was noted earlier in the earlier remarks, most cybersecurity incidents can be avoided by simple education. And the other percentages of those are anomalies. And how do we look out for those and stay ahead of those? So, again, it's very much more around outcomes-based versus how much does your cybersecurity spend.
Thank you.
Okay. I would like to thank both Chairman DeFrank and Mr. Young for their testimony. I want to let everybody know that they've submitted their written reports for the record, so I want to thank you guys for your testimony. Thank you. We will now hear from the second panelist. I'd like the following individuals to please come forward. Mr. Craig Fanestock and Mr. Summit Nair. Panelist, your full written testimony will be entered into the official record. We ask that you limit your oral remarks to five minutes so members have a maximum time for questions. We will start from left to right, sir. Please introduce yourself, who you represent. Mr. Smear.
Good morning Chairman Gallagher Chairman Billings and members of the committee Thank you for the opportunity to be here My name is Sumit Nair and I am the Chief Information Officer for Essential Utilities the parent company for Aqua Pennsylvania and People's Natural Gas. I want to start with the bottom line. To date, neither Aqua Pennsylvania nor People's Natural Gas has experienced a cybersecurity incident that has disrupted our operations, interrupted service to a customer, or caused a material financial impact to the company. That's not because the threat isn't real. Water, gas, and natural utilities alike are consistently targeted by criminal groups and nation-state actors, and that activity has only increased in the recent years. Our clean record to date reflects the fact that we built a cybersecurity program designed for that reality, not that the threat has passed us by. Cybersecurity is a strategic organizational priority supported by a dedicated team of cybersecurity professionals whose primary responsibilities are protection of the critical infrastructure, information assets, and our operational systems through risk management, security oversight, and continuous program improvement. Our program is aligned to the NIST cybersecurity framework. That's basically the standard used across critical infrastructure sectors, and it covers both our information technology systems and our operation technology that physically runs our water and gas infrastructure. Without getting into specific tools or configurations in this setting, what I'd like to say is that the program includes continuous monitoring, modern identity and access controls, regular independent testing, workforce training, and a tested incident response capability. Cyber security risks, strategy, and program performance are reviewed by a cross-functional cyber security committee of senior business executives and executive leaders with regular reporting provided to our board of directors. We treat this as an enterprise risk, not just an IT issue. I'm glad to go into deeper specifics with the committee staff. in a closed setting if that's what you're looking for and if it's going to be useful. Now going to the financial side, we treat cybersecurity spending as a normal, prudent part of running safe and reliable utility operations. The same way we treat the investment in pipes, treatment plants, distribution infrastructure. We have not had to recognize a material loss or an extraordinary charge tied to a cyber event, and there has been no cyber event-related impact on customer rates. Most importantly for this committee, we have not had a cybersecurity incident that affected the public health and safety or that interrupted water or gas delivery to a single customer. Keeping the water running and the gas flowing safely is the entire point of this program. Everything else we do is in service of that. None of this means we consider it solved. Cyber security isn a project with an end date for us It a continuous discipline of assessment investment and adaptation as the threat environment keeps moving We're committed to stay ahead of it and to working closely with the PUC, our industry peers, and our state and federal partners to do that. Thank you for having me today, and I'd be happy to answer any questions you may have.
Thank you. Mr. Neuer. Now, Mr. Fonestock, I hope I pronounced your name properly.
You did a really good job. I'll say it again, though. Good morning, Chairman Burgos, Chairman Metzger, and members of the committee. My name is Craig Fonestock, and I am testifying on behalf of the Pennsylvania Municipal Authorities Association. PMAA represents nearly 700 municipal authorities providing drinking water, wastewater, and other essential services to roughly 6 million Pennsylvanians. We also have more than 500 associate members providing professional expertise such as IT and cybersecurity support. Cybersecurity is no longer solely an IT issue. It is a water supply, public health, environmental, and public safety issue. Under the Municipality Authorities Act, authorities are independent public entities governed by locally appointed boards. Many serve multiple municipalities and operate on user fees rather than general tax revenues. Their mission is to deliver reliable, safe services at an affordable cost. A cyber attack against an IT system is serious, but an attack against operational technology can interfere with the physical operation of a facility, disrupt treatment or distribution, and interrupt essential public services. These threats are real, and as we've seen recently, federal agencies have issued repeated warnings about attacks affecting the water sector. In preparation for today's hearing, I spoke directly with members about cybersecurity. All of them are working to address it, but their resources vary considerably. Pennsylvania and federal government already have significant cybersecurity-related requirements and resources for the water sector. Any additional requirements should build on and coordinate with these existing framework rather than duplicating it. If a SCADA system goes down at 2 a.m., can our operators keep the plant running safely? Authorities must be prepared to respond, recover, and continue essential operations when technology is unavailable, including operating critical systems manually when necessary. Cybersecurity requires significant and recurring investment. These investments are necessary, but cybersecurity now competes for the same limited resources needed for pipes, pumps, and other capital improvements. Dedicated funding and technical assistance can strengthen protections without forcing authorities to defer critical infrastructure investments or place the entire burden on ratepayers We asking for requirements that are achievable coordinating with what authorities already do and accompanied by the resources necessary to implement them Our written testimony includes detailed policy recommendations, but today I'd like to focus on five key principles. Any statewide cybersecurity approach should be risk-based and scalable, build upon and coordinate with existing state and federal requirements, be technology neutral and focused on meaningful risk reduction, provide adequate funding and technical assistance, and recognize vendor and supply chain risk. Success should be measured by reduced cybersecurity risk and improved ability to respond and recover from an incident. Cybersecurity is a shared critical infrastructure challenge. PMA is committed to helping our members with that challenge. We ask that any framework establish reasonable expectations while providing the funding, technical assistance, and flexibility needed to meet them. Ultimately, this is about protecting the people and the communities we serve. Thank you for the opportunity to testify before you today.
Thank you, gentlemen. I also want to acknowledge that the Philadelphia Water Department has submitted testimony for the record as they weren't able to attend the hearing. And now we'll get into. So thank you for all for your testimony. We'll now move into questions from the committee members. I will recognize members for a five minute round alternating between majority and minority. And I will start. So, Mr. Finestock, what barriers currently prevent smaller water authorities from reporting near-miss cyber incidents to state and federal authorities?
And how can the Commonwealth incentivize a culture of transparent information sharing? Could you repeat that, please?
Of course. What barriers currently prevent smaller water authorities from reporting near-miss cyber incidents to state and federal authorities? And how can the Commonwealth incentivize a culture of transparent information sharing?
Our members take this issue very seriously. They are, as we've listened to other presentations today, doing risk assessments. They are preparing for cybersecurity issues. Barriers that they have with reporting to the state, I'm not sure I can answer what barriers you're referring to. Are you talking about financial barriers? Well, challenges in general. Smaller authorities particularly do not have IT staff, sometimes dedicated IT staff. They rely on third-party vendors. We've heard in a previous answer about the concern about the supply chain, those vendors' who's protecting them. Some of the smaller authorities, particularly in more of the rural areas, do not have access to some of the more SCADA integrators. That's a big concern. We've heard about workforce issues with every industry. There's not that's very similar in the SCADA industry. Those access to expertise, people with expertise can be barriers. I hope that answers your question.
Yes, thank you. Chairman Williams, please.
Thank you, Mr. Chairman. And I think most people would be actually surprised at the prevalence of attacks on the water system. I think their intuition based on Mission Impossible and James Bond movies is they're always attacking the power sector, whether it's gas or electricity. But they don't know that water is almost always under attack as well. Just this year in July, we have foreign state actors who came in a multi-state water and wastewater attack by way of, I think, cell phones. In the last two years, we had Russia coming after water systems throughout Europe. January of 2024, Biolia, North America, was attacked again by state actors. It's constant. In the same way that the power sector is being attacked as well. I don't want to single out water. I just want to emphasize the importance of safeguarding our water systems as well. I'm concerned about and want to make sure we're providing all the assistance that we can, Mr. Fanestock, to our municipal authorities. I'm not terribly worried about the private sector only because we're going to lean heavily on them to put their financial resources to bear to make sure that their systems are protected and then hold them to account. But the municipal systems need our help. And that's similar to the chairman's question. My open-ended question back to you is what do you need from us? What do you sense that they are asking by way of regulatory help? Do you think the PUC's water and NOPR is on target with respect to its requirements? I have the Chester Water Authority in my district, and they are a top-shelf water system. I want to make sure they have the resources they need.
Our members, water authorities, are regulated by EPA, DEP. They follow those regulations and requirements. As I mentioned in my testimony, any new regulations hopefully will be coordinated with those entities. Any new regulations obviously sometimes come with a price tag. Funding would be certainly an option and appreciated. Technical assistance. As I mentioned, we have a lot of our special, especially our smaller authorities that do not have access to the expertise that maybe Chester Water has. Having those people available to help whether it technical assistance whether it user groups some of the things that we do at PMAA we provide training all sorts of training We connect our members with other members to make sure that they're communicating with each other and sharing information. Anything that – any legislation that's being discussed, I would recommend and request that PMAA have a seat at that table, learn from or hear from our members to specifically what they need. There's no one-size-fits-all for every authority. They have different needs. They have different skills that need to be addressed.
Anything else? No, that was very helpful. Thank you very much.
Thank you, Mr. Chair.
Representative Nelson. Thank you so much. As an Aqua customer, I mean, I think this is certainly a very useful and pertinent conversation. And I appreciate the work that you all and all of our utility companies do in ensuring that the natural resources that our communities and our residents rely on are sent into our homes, are distributed, are delivered appropriately. Frankly, none of you all were built to be cybersecurity experts, and I know that it is a portfolio that is growing within each of your individual organizations. Can you talk a little bit about the insurance implications of this new environment? Are you all finding yourselves to be liable for any additional claims? Is this become a conversation that you all are having on, I'll call it the cybersecurity risk, as our insurers are looking at each of your organizations? Right.
So thank you for the question, Representative Nelson. Happy to answer that. So the way, obviously, cyber is a very sort of a dedicated program at Essential Utilities, covering the gas as well as the water. We are centrally sort of managed across both. We follow a very strict way of separating our IT networks from our OT networks, meaning that if there is a breach on the IT system, it's not easy to breach the OT system. And we follow like a Purdue model, which is like a well-known architecture for industrial type of setup. We have all of that, but the actors these days are extremely smart. They find new ways to get to us. So as part of this, to manage our risks, we do our controls testing periodically. We look at our logs and any threat intelligence periodically. In addition to that, as a company, we also obviously have a cyber insurance that covers us through any possible attack or issue. And what we've seen is the insurance, I wouldn't call it the premium rates, but really the premium rates, a lot of it depends on how solid your practice is. So there's a whole bunch of questions that insurers ask us and validate with us before they even provide us insurance. So it behooves us to have a solid practice which has general risk and controls and compliance as well as security operations dedicated And we have to provide evidence of what we do We have to do our regular disaster recovery of our systems. We also have to do tabletop exercises for our possible cyber events. So all of this sort of plays into trying to procure a cyber insurance or some sort of coverage around a possible issue or attack or event.
Thank you, gentlemen, for your testimony. I appreciate your time. Thank you.
Thank you for having us.
Okay, we will now hear from the third group of panelists. I would like to ask the following individuals to please come forward. Mr. Brian Harrell, Mr. Stephen Elwey, McElwey. Wow, I'm brutal with names today. Panels, your full written testimony will be entered into the official record. We ask that you limit oral remarks to five minutes so members have a maximum time for questions. We will start from left to right. Sir, please introduce yourself and who you represent.
Good morning, Chairman Burgos and Mertzger, Subcommittee Chairs Gallagher and Williams, and members of the House Consumer Affairs Committee. Thank you for the opportunity to speak with you today about the cybersecurity of the electric grid. My name is Brian Harrell. I'm the Chief Security Officer for First Energy Pennsylvania. First Energy Pennsylvania serves approximately 2.1 million customers across 56 counties in the Commonwealth. Every day we work to provide safe, reliable, and affordable electric service. And cybersecurity has become an essential part of us fulfilling that mission. Cybersecurity is often viewed as a technical issue. But from our perspective, it is also fundamentally a consumer protection issue as well. Pennsylvania families, businesses, hospitals, schools, first responders, critical public services all depend on electricity. As our electric system becomes more and more interconnected and digitally enabled, protecting the grid from cyber threats is every bit as important as maintaining poles, wires, substations, and other physical infrastructure. Today's electric grid is more technologically advanced than at any point in history. These advancements allow utilities to respond to outages faster, operate more efficiently, and better coordinate across regions. However, they also create new opportunities for malicious threat actors, and this landscape continues to evolve rapidly. Utilities face sophisticated threats from entities seeking long-term access and system reconnaissance to critical infrastructure, as well as criminal organizations that use ransomware, extortion, and other tactics to disrupt operations or steal information. Emerging technologies, including artificial intelligence, are making these threats more dynamic and, in some cases, more difficult to detect. That reality reinforces the need for strong cybersecurity practices, close coordination across the industry, and continuous vigilance. And because of the highly interconnected nature of the grid, a cyber incident affecting one organization can potentially have broader impacts and consequences. At First Energy Pennsylvania, we approach cybersecurity as an ongoing risk management responsibility. Our program is built around six core functions, governing risk, identifying critical systems, protecting those systems, detecting suspicious activity, responding to incidents, and recovery operations. These practices are aligned with the nationally recognized cybersecurity standards including the National Institute of Standards and Technology or NIST and are continually refined through testing independent assessments regulatory requirements and lessons learned from the evolving threat environment. A key principle to our approach is what cybersecurity professionals call defense in depth. Rather than relying on a single layer of protection, we employ multiple administrative, technical, and physical safeguards. This layered approach helps ensure that if one security control is challenged, additional protection remains in place. We also maintain separate protections from our corporate information technology systems and the operational technology systems that help monitor and manage the electric grid. Security is integrated into our grid modernization efforts from the beginning, ensuring that resilience and protection are built into new technologies as they are deployed rather than added afterwards. Visibility is another critical component to cybersecurity. Our teams continuously monitor both businesses and operational environments for suspicious activity. We leverage threat intelligence, advanced monitoring tools, and proactive threat hunting to identify potential issues long before they ever impact operations. The volume of malicious activity detected at critical infrastructure remains significant. Over the past year, First Energy observed increases in both threat actor activity and malware-related risks. Our defensive systems block tens of thousands of automated malicious connection attempts against public-facing services each month. These statistics underscore why cybersecurity requires constant attention and continual enhancement. In addition to monitoring, we focus heavily on reducing vulnerabilities before harm occurs. We proactively identify and remediate software weaknesses, manage security patches, control access to sensitive systems, and evaluate risks associated with third-party vendors and supply chain partners. As technology becomes more complex and AI accelerates the discovery of software vulnerabilities, organizations must move faster than ever to identify and address emerging risks. At the same time, we recognize that no responsible organization can guarantee that every cyberattack will be prevented. That is why preparedness and resilience are so important. First Energy Pennsylvania maintains comprehensive incident response and recovery plans, conducts regular exercise, and brings together experts from cybersecurity operations, legal, compliance, and communications to prepare for potential events. We regularly test our ability to restore systems and maintain critical operations in the event of disruption. People remain one of the most important elements of cybersecurity. We provide reoccurring cybersecurity training, conduct phishing simulations, and reinforce that protecting the grid is a responsibility shared across the entire organization. Technology alone is not enough. Skilled professionals and informed employees are essential to maintaining a strong security posture. Looking ahead, one of the most important issues facing both utilities and policymakers is the growing role of artificial intelligence. AI offers tremendous promise. It can help utilities analyze vast amounts of information, identify threats more quickly, and improve operational efficiency. At the same time, malicious actors use AI to automate attacks, create more convincing fraud, and target critical infrastructure at greater scale. We must balance innovation with strong governance, cybersecurity standards, privacy protections, and human oversight. public trust depends on our ability to do all of those things. Finally, I would emphasize that cybersecurity should be viewed as a core investment in reliability and resilience and not a discretionary expense. Sustained investments in technology, skilled personnel, preparedness, and infrastructure modernization help reduce risks that could otherwise threaten electric service, public safety, economic activity, and consumer confidence. First Energy Pennsylvania remains committed to working with our policymakers, regulators, industry partners, and government agencies to strengthen the security and resilience of the electric systems that millions of Pennsylvanians rely on every single day. The information sharing and intelligence that we receive from law enforcement and our national security partners is a classic example of how the energy sector has embraced collective defense. Thank you for the opportunity to testify, and I look forward to answering your questions today.
Thank you, Mr. Harrell. Mr. McElwee, did I say that right?
You did, McElwee. I'm getting there. Chairman Burgos, Chairman Metzger, Subcommittee Chairs Gallagher and Williams, and members of the committee, thank you for the opportunity to appear before you today. My name is Steve McElwee. I'm the Chief Security Officer for PGM Interconnection. PGM provides power reliably and cost-effectively by sharing electricity across state lines. Working with our local utilities, PGM operates the grid across 13 states plus the District of Columbia. PGM's large footprint allows us to pool resources across the region to enhance reliability and reduce reserves needed for operational challenges. PGM appreciates the opportunity to share perspectives on how to ensure Pennsylvania rate payers receive secure, reliable utility services without bearing unreasonable financial burdens. The Committee's focus on utility cybersecurity mandates is timely and critical as advances in technology have significantly changed the threat landscape. Cybersecurity is a reliability issue. Cyber incidents can disrupt utility operations, reduce situational awareness, and damage equipment, quickly becoming reliability events. Cyber security investments help identify and address vulnerabilities before they can be exploited, directly benefiting rate payers by supporting safe, reliable operation of substations and transmission lines. The threat landscape has changed. Recent international conflict has shown that nation state actors no longer are hindered by attacking critical infrastructure. It's become a prime target. At the same time, rapid advances in AI have significantly lowered the bar through automation of cyber attacks, enabling nation states as well as criminal actors to develop exploits, infiltrate organizations, and disrupt operations in minutes. As a result, utilities must continually adapt and advance their cybersecurity capabilities. Current grid conditions increase the importance of cyber resilience. As electricity demand grows and as supply becomes more scarce, the power grid has less flexibility to absorb the impacts of disruptive events. In addition, the growth of large computational loads has changed the grid operating conditions, creating challenges like overvoltage, overfrequency, and oscillating conditions. Consumer protection and cybersecurity are therefore not competing goals Ratepayers benefit from the protective measures to prevent detect respond to and recover from cyber attacks These actions include cyber hygiene that keeps adversaries from exploiting systems as well as larger strategic investments to strengthen an organization's ability to address threats and vulnerabilities. Cybersecurity for Utilities has evolved into a set of practices and frameworks that establish a standard of due care. In addition, organizations must make these strategic investments in emerging cybersecurity technologies to adapt to a rapidly changing AI-enabled threat landscape. These investments are guided by risk assessments and are unique to each utility's technology environment, their business model, and their threat profile. Cybersecurity investments are analogous to utility vegetation management programs. Routine vegetation management prevents power outages by trimming trees that could interfere with power lines. Much like routine cyber activities like patch management, user access management, compliance management, all reduce the risk of outages caused by cyber attacks. Larger vegetation management initiatives expand things like rights-of-way and storm hardening. They address wildfire prevention. These larger-scale initiatives are very analogous to strategic cybersecurity investments, including advanced security architectures, threat hunting programs, security operations centers, as well as AI-enabled detection. Ineffective vegetation management can result in customer outages, safety risks, and equipment damage. When those outcomes stem from ineffective programs, ratepayers should not bear the resulting recovery costs. Similarly, ratepayers should not be asked to finance poor cybersecurity programs or deferred compliance activities. Pennsylvania consumers depend on a reliable bulk electric system, and prudent risk-based cybersecurity investments are now as essential to reliability as substations, transmission lines, and control rooms. I close with three thoughts for your consideration as you look at policymaking. First, operational and strategic cybersecurity investment helps prevent disruptions and reduces the impacts of cyber attacks, directly benefiting consumers. Second, a prudent policy framework should drive accountability for cybersecurity investment and risk management before an incident occurs. an incident occurs. And finally, consider how to shield consumers from the costs of responding to events resulting from ineffective programs, noncompliance, or negligence. Thank you for the opportunity to appear before you today. Cybersecurity, reliability, and affordability are increasingly interconnected, and I welcome the Committee's questions as we explore how to best protect Pennsylvania consumers while maintaining secure and resilient Thank you.
Thank you for all your testimony. We will now move to questions from committee members. I will recognize members for five-minute rounds, alternating between majority and minority. I'll start. If a localized cyber attack compromises communications or water systems, What protocols are in place to ensure the electrical grid remains resilient enough to support those other critical sectors? Mr. Heller.
Earlier, thank you for the question, sir. I appreciate that Earlier it was brought up the NERC grid security exercise I happened to create that back in 2011 when I was at NERC And interestingly enough at the time it was focused purely on grid reliability and attacking substations and things like that. And now today, you know, move forward nearly 15 years later, and it's really focused on the interdependencies between sectors. What's happening in telecommunications, what's happening in water, and how do we as the electric grid or the bulk power system for the United States How do we impact others? And so a big part of these lessons learned from the exercises that we've done has been updating our response and recovery plans to understand who are we serving that is critical to the Commonwealth, critical to the United States of America, critical to our national security for the country. And let's work together to understand what are the gaps, what are the vulnerabilities, and let's collectively make each other better. If we have some great intelligence relationship with CISA, FBI, DOE, and others, let's share that information to maybe those who aren't getting that information. So we have a lot of protections in place, but I think most importantly it materializes in the exercises and the response and recovery plans that we have that we test with others.
Thank you, Mr. Haller.
Chairman Williams, please. Thank you, Mr. Chairman. Mr. Haller, I'm going to come back to you. First of all, thank you for your service. I just learned today that you're a United States Marine like I am. We were teasing about your easy-duty stations in San Diego and Hawaii, but there was nothing easy or a holiday when you were in Fallujah in 2003, and I thank you for that service. Kind of picking up on this point as a comment, and then I'll ask my question. In experiencing those grid X, I think I went through grid X 4, 1 through 4, that you had written while you were at NERC, And I was constantly amazed at, as the problem developed over a two-day exercise, it was when you got to the human failures, the wheels started to come off. It was not the initial attack on a substation or a terrorist bombing of one thing or another. It was when communication started to fall apart. And our ability to problem solve with one another across jurisdictions is where, like I said, the wheels really started to come off. So that's an interesting observation by yours. I saved the hardest question for you because I know that you can handle it. And I'm truly interested in the answer to this. What is the thing that keeps you awake at night? When it comes to the security of our power grid in particular, what's the thing that worries you the most and keeps you awake at night? And what can we as a General Assembly do for you?
Well, thank you, sir, for your question. And I think genuinely I can say that the electricity sector, by and large, has taken a lot of that low-hanging cyber fruit off the tree. Yes, the big four nation-state adversaries, they're looking at the bulk power system full stop, obviously. But I think what we have done, maybe unlike other sectors, is we've embraced basic cyber hygiene. No, we don't have default passwords on our PLCs and our energy management systems. We test everything before it goes into a live environment. Other sectors may not do that step. Fortunately, we do. We've also built a culture of security. From the CEO to the person in the bucket truck to the executive assistant, they feel like they are part of the security apparatus to protect critical infrastructure. That's not really answering your question, though. I think what really keeps me up at night is while we have done a really good job of protecting ourselves it is the third supply chain It is our vendors It is the consultants that may have your data our data customer data that we need to be just as sharp with them on ensuring that they say, they are doing what they say they have done in the third-party procurement process as we go into a business relationship with them. So again, ensuring that, you know, when you go five and six layers deep in that supply chain that it doesn't get, you know, nation-state adversary heavy. We are asking the probing questions on the front end rather than deal with security on the back end. And as you know, going all the way back to President Obama, every presidential cycle has dealt with executive orders around our supply chain on not just the cybersecurity space, but our security space generally, whether it's physical or cyber. To that end, have you had an opportunity yet to review the PUC's proposed rulemaking, and do you think it adequately addresses, as a query, the problems with third-party supply chains? Admittedly, I have not, but I certainly will as a homework assignment after this. But I think so long as it ensures that security has a prominent seat at the table as we go into these business decisions, you know, rather than be the department or no or the Darth Vader figure at the very end where we're stopping business, instead we're highlighting risk before we ever sign the dotted line. Thank you. That's very helpful.
Thank you, Chairman Williams.
Representative Haddock.
Thank you, Chair. I guess the question I have is with the PJM grid and 13 states being involved, I believe, and we've heard testimony today from our PUC that they feel they have all the tools necessary to monitor these cyber attacks. What how do you feel that Pennsylvania rates in the grid as far as giving the PUC power to make sure that we're safe compared to the other states? Is there where where does Pennsylvania rank, do you think?
Yes, Representative, it's a good question. And I I can't give you a specific ranking of each state. I do recognize that each state takes a different role, and I think that the level of effort that Pennsylvania has been demonstrating in terms of regulation and alignment with the NIST cybersecurity framework has been a very positive move, and I think it does set Pennsylvania apart. And I think I'm very happy to hear about the NOPR and where Pennsylvania is going. I do think that, as you mentioned, PJM is across 13 states. And as we look at how each state fits in, we really look at it through the lens primarily of our asset owners, like First Energy, to make sure that we're working with them and we have resiliency built in through our contingencies and we're able to operate despite disruptions that we may have locally. But I do think that Pennsylvania is at the leading edge by introducing these standards.
Thank you. I appreciate that. Thank you, Representative
Haddock. Representative Nelson. Thank you. And I appreciate that answer and question as well as the prior question on kind of what keeps you up at night. I can tell you what keeps me up at night is this slight sense of helplessness, because to talk about this in IRVS 515, understanding that what we're really trying to figure out is how in the world we protect our local residents from actors in Iran, China, North Korea, AI, quantum-enabled computing. it feels wildly, wildly, wildly above our pay grade. I'm pretty sure that there is no valve along our state borders to Ohio, West Virginia, New York, New Jersey, etc. that says we can protect Pennsylvania because of our rulemaking and rape me. So I guess the real question for you both, especially since your entities are spending goo-gobs of money on this and are looking at this across multiple states, can we all appreciate that this is – there is a role for state governance. This is significantly and appreciably a federal requirement, though. How do we understand how our states are able to work alongside a federal government? And are you confident that what's happening in Washington is getting us anywhere close to these sort of assurances that we need here in Pennsylvania and across all the rest of the 12 states, PGM Interconnected Systems? Are we doing anything in Washington that's going to help ensure that our work here is meaningful and not, you know, taking a water gun to this bike?
Yes, Representative. I think it's a good question. I will say that I think that when you speak to the electricity sector, we have a lot of support federally from the Federal Energy Regulatory Commission. And as a result, we have a very high standard of cybersecurity, even at our lowest level, the baseline of compliance. I do think that where Pennsylvania's rulemaking has a significant impact is on utilities that are not as federally regulated. And I do think that raising the bar through enforceable standards can really help bring up all critical infrastructure sectors. As Mr. Harrell had mentioned, the supply chain is a threat. I'll also add to that that the value chain is a threat. And by that I mean that these critical infrastructure sectors are all part of this complicated web of interdependencies. And so we all rely on each other. And so I do think that Pennsylvania's impact can really be helpful across more sectors than just electricity.
Can you speak more on the utilities that are not federally? I mean, I think we had some prior, I can imagine wastewater being one, but that are not federally regulated.
I don't know that I can speak to all sectors. I believe that, well, I know that electricity and natural gas have federal regulations. I don't know of other sectors' regulations beyond that, but I do think that that can be helpful to fill a federal gap.
Thank you, sir, for your question. I like to use the A word a lot, and that is anticipate. How do we anticipate what we think the enemy might be doing with the tactics, techniques, and procedures that they're trying to deploy here stateside? The way we try to get ahead of that is the relationships that I think you're speaking to in Washington D whether it the Cybersecurity and Infrastructure Security Agency the Department of Homeland Security FBI DOE the Electricity Information Sharing and Analysis Center at NERC or even here locally with our fusion centers we are in lockstep with them to number one take all of that threat stream that threat data, consume it, understand it, dissect it, push it into our system so that we're now threat hunting in our own system before things ever materialize. We're trying to find these rogue IP addresses and things like that in our system. But in Washington, D.C., I think it's a two-way street. I could say this, you know, having worn multiple hats here. You know, I want to take good government information and input it into my system, but I also want to educate our government and national security partners as to what matters, what doesn't matter, what doesn't matter, and what the real impact could be of doing nothing. And then, of course, always demonstrating smart investments when it comes to reducing risk.
I want to thank everybody for their testimony. Let's see. Thank you, gentlemen. I appreciate your time today. And we are going to move on to our fourth panel. We will hear from the fourth panel, distinguished panel. I would like to ask the following individuals, please come forward, Mr. Nair and Ms. Zal. Ms. Zal will be online. So Ms. Zhao will be testifying, and Mr. Nayir will be here for questioning. Is my understanding? That's correct. Yes. Okay. There you go, Ms. Zhao. Good morning. Chairman Burgos, Master Sub-Chairman Gallagher-Williams, and the members of the committee.
So my name is Jackie Zhao. I'm the Director of Cybersecurity for Philadelphia Gasworks, PGW. So we're located in Philadelphia and Pennsylvania. So PGW is the nation's largest ministerially owned natural gas utility, and we serve 500,000 customers. And for the last 190 years, PGW has...
Is there an issue with your Internet? You muted out. Still can't hear you. Please give us one second. Ms. Zell, can you please check your system to make sure everything's functioning? It's not on our end. Yeah. Yeah. Ms. Al, we're going to take a brief recess for a few minutes just so we can figure this out. Can you give us a few minutes? Thank you very much. Thank you Ms. Hale, is there any possibility that you could log out and then log back in? That might solve some issues. Thank you. Thank you. this is out do you want to try and see if this is working now now we're still not getting any audio all right we have our DIT pro team coming up here in a second hopefully they can figure this out but we'll figure that out in a second
Thank you Representative Malagari can you please acknowledge by speaking so we can see if it working
Okay, thanks. Thanks, Representative Malagari. Thank you. Thank you. we're gonna do mrs. Allen fortunately due to technical difficulties we're gonna move forward we know that your written remarks have been submitted for the record and I apologize about the IT issues but we are going to open up the questions to mr. Nair so we can continue on with the hearing and again mrs. Al I I apologize for the inconvenience, and hopefully at some point we'll figure this out in the future. So I will start with some questions. Yep.
And Mr. Nair, does your current disaster recovery plan specifically include a cyber blackout scenario where manual analog operations of gas distribution systems is required for an extended period? Thank you, Representative Gallagher, for the question. We do an annual tabletop for our cyber exercise. We simulate a particular event, and we do that. But we also do an annual disaster recovery around the fall time to see if our systems come back online kind of immediately. Those have been done for years, and we can restore our gas systems, at least the information systems, almost real time. we're able to come back to. We also test manual failover and if gas operations can continue their sort of operations annually. Both tests are done for information systems as well as the gas operations.
Thank you, Mr. Dhanir. So we are going to wrap up today's hearing. I'm going to allow Chairman Williams here to do some closing remarks.
Thank you, Mr. Chairman. and Chairman Burgos thank you for calling this meeting not only our subcommittee but the standing committee as well you know this has been a good exploration of generalized questions from as you know one representative said folks who are probably in over their head when it comes to this subject matter is somebody who practiced this body of law for more than a decade I can tell you that the conversation and the learning never stops. And it's because the threat never stops. It's persistent, as one witness put it today. Now with the advent of AI and the incorporation of AI by our adversaries, it is a threat that is tireless. It's coming at us constantly. So I think it behooves us, Mr. Chairman, to continue this conversation, to figure out what we can do as a General Assembly by way of rules or funding to make sure that we're on top of these constant attacks. And thank you for your time.
Thank you, Chair Williams. I want to thank Chairman Burgos and Chairman Metzger, the standing committee, and my co-chair, Chairman Williams, for the subcommittee on utilities. These are important conversations we need to have to protect our utilities and the infrastructures in which they control. It's always great to have an informative. I want to thank the panelists who have been very informative to everything we needed to discuss. I know that's just a beginning conversation and looking forward to more conversations in the future. I want to thank all the panelists and all their time for today. And I want to adjourn the subcommittee on utilities today. And everyone have a nice day. Thank you.